Refund policy

At DE LUXE Eau de Parfum, we want you to be satisfied with your purchase. Please read our Return and Refund Policy carefully before placing an order.

1. Returns and Exchanges

Due to the nature of fragrance products and personal hygiene considerations, we generally do not accept returns or exchanges for perfumes that have been opened, used, sprayed, or tampered with.

Returns may be considered if:

• You received a damaged or defective product.

• You received the wrong product.

• Your order arrived with missing items.

• The product has another verified issue that qualifies under applicable consumer protection laws.

Products must meet the applicable return conditions before a return or exchange can be approved.

2. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your product arrives damaged, defective, or incorrect, notify us within 48 hours of delivery.

To help us review your request, please provide:

• Your order number.

• Clear photographs or a video showing the issue.

• Photographs of the product packaging and shipping parcel, where relevant.

• A brief description of the problem.

We will review the information and, where appropriate, offer a replacement, exchange, refund, or another suitable resolution.

The 48-hour notification period does not limit any rights you may have under applicable law.

3. Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return or refund:

• Perfumes that have been opened, sprayed, or used.

• Products with damaged, removed, or tampered-with seals.

• Products damaged after delivery due to improper handling.

• Products returned without prior approval.

• Products purchased during final-sale promotions where the non-returnable condition was clearly disclosed.

These exclusions do not apply where a return or refund is required by law.

4. Order Cancellations

If you wish to cancel an order, please request cancellation as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation. Once an order has been shipped, cancellation may no longer be possible, and the applicable return policy will apply.

We cannot guarantee cancellation after an order has entered processing or dispatch.

5. Refund Eligibility

Refunds may be issued when:

• A return or refund request has been approved.

• An order cannot be fulfilled.

• A product is confirmed to be damaged, defective, or incorrect and a refund is the appropriate resolution.

• A refund is otherwise required under applicable law.

We reserve the right to review each request individually and may request additional information before making a decision.

6. Refund Processing Time

Once your refund has been approved, we will process it through the original payment method where possible.

Processing times may vary depending on your payment provider or bank. For cash-on-delivery orders, we may request the necessary details to arrange an approved refund.

You will be informed when your refund has been processed. The time it takes for the funds to reach you may depend on your payment provider.

7. Return Shipping Costs

If a return is approved because we sent the wrong product or the product arrived damaged or defective, we will explain the applicable return or replacement arrangements.

For other approved returns, return shipping costs may be the customer's responsibility unless applicable law requires otherwise.

Please do not send a product back before receiving return instructions.

8. Exchanges and Replacements

Where appropriate and subject to product availability, we may offer a replacement or exchange for an eligible damaged, defective, or incorrect item.

If a replacement is unavailable, an appropriate refund or alternative resolution may be offered.

9. Delivery Refusals and Failed Deliveries

If a parcel is refused or cannot be delivered because the shipping information is incorrect, the recipient is unavailable, or delivery attempts fail, additional shipping or return costs may apply where permitted by law and disclosed in advance.

Any refund for a returned parcel will be assessed based on the circumstances, applicable costs, and legal requirements.

10. Policy Updates

DE LUXE Eau de Parfum reserves the right to update this Return and Refund Policy when necessary. Changes will be published on this page with an updated revision date.

The policy in effect at the time of your purchase will apply, subject to applicable legal requirements.

By placing an order with DE LUXE Eau de Parfum, you acknowledge that you have read this policy.