Privacy policy

At DE LUXE Eau de Parfum (“DE LUXE,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or purchase our products.

Our online store is powered by Shopify.

1. Information We Collect

When you visit our store or place an order, we may collect:

Personal information: Name, email address, phone number, billing address, and shipping address.

Order information: Products purchased, order details, purchase history, and delivery information.

Payment information: Details required to process payments through available payment providers.

Device information: IP address, browser type, device information, and website usage data.

Communication information: Information you provide when contacting us or submitting a request.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders.

Arrange shipping and delivery.

Send order confirmations and delivery updates.

Provide customer support.

Process payments and help prevent fraud.

Improve our website, products, and shopping experience.

Send promotional communications where permitted by law.

Maintain business records and meet legal obligations.

3. Payment Security

Payments are processed through Shopify and/or third-party payment providers, depending on the payment methods available at checkout.

We do not intentionally store complete payment card details on our own systems. Payment providers handle payment information according to their applicable security practices and privacy policies.

4. Shipping and Delivery

We may share necessary information with courier companies and delivery partners to fulfil your orders. This may include your name, phone number, delivery address, and order details.

These providers use the information as needed to perform their delivery services or as otherwise permitted by law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep your shopping cart functioning.

Remember your preferences.

Understand how visitors use our website.

Improve website performance.

Support analytics and advertising where enabled.

You can manage cookies through your browser settings and, where available, our website's cookie preferences. Disabling some cookies may affect website functionality.

6. How We Share Your Information

We may share personal information with trusted service providers when necessary, including:

Shopify: To host and operate our online store.

Payment providers: To process transactions.

Courier services: To deliver orders.

Analytics providers: To understand website performance.

Marketing providers: To support permitted promotional activities.

Legal authorities: When required by law or necessary to protect our rights.

We do not sell your personal information to third parties in exchange for money. Information may be processed in other countries depending on the services we use.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil orders, provide support, maintain business records, resolve disputes, prevent fraud, and meet legal requirements.

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no online transmission or electronic storage method is completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.

Ask us to correct inaccurate information.

Request deletion of certain personal information.

Withdraw consent for certain marketing communications.

Object to or restrict certain processing.

Exercise applicable rights relating to cookies or targeted advertising.

Some information may need to be retained where required or permitted by law.

9. Marketing Communications

If you subscribe to our marketing communications, we may send updates about new fragrances, product launches, offers, and promotions.

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in the email. Even if you opt out of marketing, we may still send essential communications relating to your orders.

10. Children's Privacy

Our store is not intended to collect personal information directly from children where doing so would violate applicable law.

If you believe a child has provided personal information inappropriately, appropriate steps may be taken to review and address the situation.

11. Third-Party Websites

Our website may contain links to third-party websites or services. These websites have their own privacy policies, and we are not responsible for their independent privacy practices. We encourage you to review their policies before sharing information with them.

12. International Visitors

Depending on the services we use, your information may be processed or stored in countries other than your own. Where applicable, we take reasonable steps to handle personal information in accordance with relevant privacy requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, services, or applicable legal requirements.

The latest version will be published on this page with an updated revision date. We encourage you to review this page periodically.

Thank you for trusting DE LUXE Eau de Parfum with your fragrance shopping experience.